Architects and specifiers do not find products the way most sales teams imagine. They search in technical language, at the moment a detail needs solving, and they want data sheets, drawings, BIM files and evidence of use rather than brochures. Most building product manufacturer marketing is aimed at contractors and forgets the specifiers who made the decision months earlier.
A great deal of what a specifier or buyer needs also sits inside gated PDFs, a login-protected portal or a sales rep's inbox, all of which are invisible to a search engine and, increasingly, to the AI assistants people now ask first. A product that cannot be read cannot be recommended, whatever its performance figures say.
Then there is the channel worry. Brands selling through merchants and distributors fear that detailed information, or any indication of price, will be read as competing with the people who sell for them. So the website says almost nothing, which protects nobody. The specification goes to whoever did publish, and the merchant loses that sale alongside the manufacturer.