Privacy Policy | Cornerstone Group

Effective Date: 05 October 2023

Welcome to Cornerstone Marketing Group LTD, accessible from https://www.wearecornerstone.co/. At Cornerstone Marketing Group LTD, we are committed to maintaining the trust and confidence of our visitors to our web site. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

Information We Collect:

When you visit our website, we may collect both personal and non-personal information. Personal information refers to data that can be used to identify you personally, such as your name, email address, phone number, or any other information that you voluntarily provide to us. Non-personal information refers to data that does not identify you personally, such as your IP address, browser type, and browsing patterns.

How We Use Your Information:

We may use the information we collect for various purposes, including:

Providing and improving our services
Communicating with you about your account or our services
Customizing your experience on our website
Analyzing website usage and trends
Marketing and promotional purposes, with your consent

Our Website Assistant:

The site has an AI assistant that answers questions about our services. What you type or say to it is sent to Anthropic, which generates the reply, and, if you use the spoken responses, the reply text is sent to ElevenLabs to be turned into audio. To stop the assistant being misused, we use your IP address to limit how much it can be used in a short space of time. Please do not enter confidential or sensitive information into the assistant.

We keep a record of each conversation for up to two years: what you asked, what the assistant replied, the page you were on, the time, your approximate location (country and city) and the type of device and browser you used. We do not store your IP address with it. Instead we keep a one-way code (a hash) made from it, which only lets us tell that two conversations came from the same visitor. We read these records to see what people want to know, to improve the assistant's answers and to follow up if you ask us to. The lawful basis is legitimate interests. Conversations are not used to build a profile of you and are not linked to your identity unless you volunteer contact details.

If you send your details from the short form inside the assistant, we receive your name, your contact number and a summary of your chat, and use them only to reply to you. If you follow a link from the assistant to our contact form, the message box starts with a summary of your chat, which you can edit or delete before sending. That summary is held in your browser's session storage, which is cleared when you close the tab.

Disclosure of Information:

We may disclose your personal information to third parties under the following circumstances:

With your consent
To comply with legal obligations
To protect our rights or the rights of others
In connection with a corporate transaction, such as a merger or acquisition

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security:

We take the security of your information seriously and take reasonable measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-Party Links:

Our website may contain links to third-party websites or services that are not owned or controlled by Cornerstone. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Policy periodically for any changes.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@wearecornerstone.co.